1-Min Read Customer Reference at Ticket (F1848) Customer reference numbers are often used to track interactions and provide context for support requests. The Customer Reference feature allows businesses to display customer reference information dir... Helpdesk Silverdale Apps
1-Min Read Enable Filter and Group-By for Ticket Type on Portal (F1869) Managing support tickets effectively is crucial for both businesses and customers, especially when there are multiple ticket types involved. The Enable Filter and Group-By for Ticket Type on Portal fe... Helpdesk Silverdale Apps
1-Min Read Enable/Disable user to access Helpdesk Tickes on Portal (F1871) Providing customers with access to their helpdesk tickets through a portal can improve transparency and communication. The Enable or Disable User Access to Helpdesk Tickets on Portal feature allows bu... Helpdesk Silverdale Apps
1-Min Read Non-billable Timesheet Feature on Ticket (F1918) Not all time logged on helpdesk tickets is billable, and businesses often need flexibility in determining which support activities should be charged to the customer. The Non-billable Timesheet Feature... Helpdesk Silverdale Apps
1-Min Read Notes on helpdesk Ticket (F1919) Effective communication within support teams is essential for resolving customer issues efficiently. The SME Helpdesk Ticket Notes feature allows support agents to add internal notes to helpdesk ticke... Helpdesk Silverdale Apps
1-Min Read Show Create Task Button on Ticket (F1970) Sometimes, resolving a helpdesk ticket requires assigning tasks to other team members or departments. The Create Task Button feature allows support agents to convert helpdesk tickets into tasks with a... Helpdesk Silverdale Apps
1-Min Read Helpdesk Tickets Merge (F2665) Duplicate or related support tickets can create confusion and make it difficult for support teams to manage issues efficiently. The SME Helpdesk Tickets Merge feature allows businesses to merge duplic... Helpdesk Silverdale Apps