Duplicate or related support tickets can create confusion and make it difficult for support teams to manage issues efficiently. The SME Helpdesk Tickets Merge feature allows businesses to merge duplicate or related helpdesk tickets into a single ticket, simplifying issue tracking and reducing the workload for support agents. This feature helps support teams consolidate information and provide a more streamlined customer support experience.
By merging tickets, businesses can ensure that all information related to a particular issue is centralized, improving support efficiency and reducing ticket management complexity.
Functionality at a glance:
- Allows support agents to merge duplicate or related helpdesk tickets into one.
- Simplifies issue tracking by consolidating all relevant information into a single ticket.
- Reduces confusion and workload for support agents by eliminating duplicate tickets.
- Improves the customer experience by ensuring that issues are tracked and resolved in a more organized manner.
- Fully integrates with Odoo’s helpdesk system, ensuring smooth ticket merging and management.
This feature is particularly valuable for businesses that receive a high volume of support requests, where multiple tickets may be created for the same issue.
Example Use Case:
A telecommunications company can use the SME Helpdesk Tickets Merge feature to combine multiple tickets from the same customer reporting the same issue. This ensures that the support team only needs to manage a single ticket, consolidating all information and updates in one place for easier resolution, leading to faster issue resolution and less administrative work for support agents.
In summary, the SME Helpdesk Tickets Merge feature helps businesses streamline support by merging duplicate or related tickets, simplifying issue tracking and improving efficiency.
Helpdesk Tickets Merge (F2665)