Sometimes, resolving a helpdesk ticket requires assigning tasks to other team members or departments. The Create Task Button feature allows support agents to convert helpdesk tickets into tasks with a single click, ensuring that issues are quickly escalated and assigned to the right people for resolution. This feature streamlines the process of task creation, improving the efficiency of issue resolution and ensuring that tickets are handled in a timely manner.
This feature helps businesses manage support requests more effectively by allowing for quick task creation and assignment directly from helpdesk tickets.
Functionality at a glance:
- Adds a "Create Task" button to helpdesk tickets for quick conversion into tasks.
- Allows support agents to easily assign tasks to other team members or departments.
- Improves issue resolution speed by streamlining the process of creating actionable tasks from support tickets.
- Ensures that tickets are escalated and handled by the appropriate teams as quickly as possible.
- Fully integrates with Odoo’s helpdesk and task management systems, enabling smooth task creation and assignment.
This feature is particularly valuable for businesses with complex support needs or that require collaboration between multiple teams to resolve customer issues.
Example Use Case:
An IT services company can
Show Create Task Button on Ticket (F1970)