Enable Filter and Group-By for Ticket Type on Portal (F1869)

Provide customers with the ability to filter and group helpdesk tickets by type on the portal, improving ticket management and visibility.

Managing support tickets effectively is crucial for both businesses and customers, especially when there are multiple ticket types involved. The Enable Filter and Group-By for Ticket Type on Portal feature allows customers to filter and group their helpdesk tickets by ticket type directly from the portal. This provides customers with better visibility into their tickets, allowing them to easily track specific issues or service requests. The filtering and grouping options streamline ticket management for customers, improving their experience and ensuring that they can quickly access relevant information.

By enabling this feature, businesses can improve customer satisfaction by offering a more organized and user-friendly way to navigate through helpdesk tickets on the portal.

Functionality at a glance:

Allows customers to filter and group helpdesk tickets by type on the customer portal.
Improves visibility and organization of tickets for customers, making it easier to track specific issues.
Enhances the customer experience by providing intuitive filtering and grouping options.
Reduces the time customers spend searching for specific tickets or service requests.
Fully integrates with Odoo’s helpdesk and portal systems, ensuring seamless navigation and ticket management.

This feature is especially useful for businesses that manage multiple types of support tickets, such as technical support, billing inquiries, or general service requests, allowing customers to quickly find and manage their tickets based on type.

Example Use Case:

An IT services company can use the Enable Filter and Group-By for Ticket Type on Portal feature to allow customers to filter their helpdesk tickets by categories such as “Technical Support,” “Billing,” or “Account Management.” This enables customers to quickly find and focus on the specific tickets they need to address, reducing confusion and improving the overall support experience.

In summary, the Enable Filter and Group-By for Ticket Type on Portal feature improves ticket management on the customer portal by allowing customers to filter and group tickets by type, enhancing the user experience and improving ticket visibility.