Not all time logged on helpdesk tickets is billable, and businesses often need flexibility in determining which support activities should be charged to the customer. The Non-billable Timesheet Feature on Ticket allows businesses to mark timesheets as either billable or non-billable directly from the helpdesk ticket. This feature provides greater control over invoicing for support services, ensuring that only the appropriate time entries are billed to the customer while internal support or warranty-related tasks can be tracked as non-billable.
By enabling this feature, businesses can improve transparency in billing and better manage support-related invoicing by clearly distinguishing between chargeable and non-chargeable time entries.
Functionality at a glance:
- Allows businesses to mark timesheet entries as billable or non-billable on helpdesk tickets.
- Improves control over which support activities are billed to the customer and which are tracked as internal or non-chargeable work.
- Enhances transparency in invoicing by clearly distinguishing between billable and non-billable hours on support tickets.
- Reduces the risk of overcharging or undercharging customers for support activities.
- Fully integrates with Odoo’s helpdesk and timesheet modules for seamless management of billable hours.
This feature is especially valuable for businesses that offer both billable support services and internal support activities, ensuring that invoicing is accurate and aligned with customer agreements.
Example Use Case:
An IT services company can use the Non-billable Timesheet Feature on Ticket to log support time for both billable tasks (such as resolving technical issues) and non-billable tasks (such as internal training or research). The billable hours are automatically reflected in the invoice for the client, while non-billable hours are tracked separately for internal reporting. This ensures that the client is only invoiced for the time agreed upon, improving transparency and customer satisfaction.
In summary, the Non-billable Timesheet Feature on Ticket improves control over timesheet management by allowing businesses to mark time entries as billable or non-billable, ensuring accurate and transparent invoicing for support activities.
Non-billable Timesheet Feature on Ticket (F1918)