Providing customers with access to their helpdesk tickets through a portal can improve transparency and communication. The Enable or Disable User Access to Helpdesk Tickets on Portal feature allows businesses to control whether or not users can view and manage their helpdesk tickets through the customer portal. This gives businesses flexibility in managing customer support, ensuring that ticket access is only available when needed.
This feature helps businesses improve customer support by offering a streamlined way for users to track and manage their support tickets while maintaining control over portal access.
Functionality at a glance:
- Enables or disables user access to helpdesk tickets through the customer portal.
- Improves customer support by giving users visibility into their support tickets when enabled.
- Provides flexibility for businesses to control whether users can access their tickets based on internal policies or support strategies.
- Enhances transparency by allowing users to track ticket status and updates through the portal.
- Fully integrates with Odoo’s helpdesk and portal systems for smooth user access management.
This feature is particularly useful for businesses that handle sensitive support issues or want to offer flexible access to support tickets based on the customer’s needs.
Example Use Case:
A software company that provides premium technical support can use the Enable or Disable User Access to Helpdesk Tickets on Portal feature to allow premium customers to view and manage their tickets through the portal, while limiting access for basic support plans. This ensures that high-tier customers receive better support visibility and tracking while maintaining control over support levels for different customers.
In summary, this feature provides businesses with the flexibility to enable or disable user access to helpdesk tickets on the portal, improving customer support and transparency while maintaining control over access.
Enable/Disable user to access Helpdesk Tickes on Portal (F1871)