1-Min Read Non-billable Timesheet Feature on Ticket (F1918) Not all time logged on helpdesk tickets is billable, and businesses often need flexibility in determining which support activities should be charged to the customer. The Non-billable Timesheet Feature... Helpdesk Silverdale Apps
1-Min Read Notes on helpdesk Ticket (F1919) Effective communication within support teams is essential for resolving customer issues efficiently. The SME Helpdesk Ticket Notes feature allows support agents to add internal notes to helpdesk ticke... Helpdesk Silverdale Apps
1-Min Read Show Create Task Button on Ticket (F1970) Sometimes, resolving a helpdesk ticket requires assigning tasks to other team members or departments. The Create Task Button feature allows support agents to convert helpdesk tickets into tasks with a... Helpdesk Silverdale Apps
1-Min Read Helpdesk Tickets Merge (F2665) Duplicate or related support tickets can create confusion and make it difficult for support teams to manage issues efficiently. The SME Helpdesk Tickets Merge feature allows businesses to merge duplic... Helpdesk Silverdale Apps