Introducing Silverdale STAR Side Panel Plugin

In our ongoing mission to make support more accessible and effective, we’re excited to introduce the STAR Side Panel, a new extension designed exclusively for our STAR clients. The STAR Side Panel brings all essential support tools directly into your Odoo interface, making it easier than ever to get the help you need without disrupting your workflow.

Get STAR Panel

Why the STAR Side Panel?

Traditionally, support meant navigating away from your workspace or switching between systems. But with the STAR Side Panel, you can now track issues, submit requests, and access helpful resources—all within the Odoo interface. It’s an all-in-one support solution designed to save you time and keep you focused on what matters most.

The STAR Side Panel is an embedded support extension within Odoo that provides instant access to critical resources, support tickets, and troubleshooting tools—all without leaving your workflow. Instead of switching tabs, searching through documentation, or waiting for a response from support teams, the STAR Side Panel brings everything you need into one place, directly inside your Odoo interface.

Key Features of the STAR Side Panel

1. Search Support Resources Instantly
   1. Access help articles, guides, and FAQs without leaving your screen.
   2. Quickly find answers to common issues using a built-in search bar.
2. Submit and Track Support Tickets
   1. Create support tickets directly from the Side Panel.
   2. Track ticket progress in real-time, so you’re always updated on the status.
3. Seamless Integration with Ask Dale
   1. Connect with Ask Dale, our AI-powered assistant, to get instant answers.
   2. No need to reach out to a support agent—get real-time responses to queries.
4. Easy Access to Resources
   1. Browse curated training materials, tutorials, and process documentation.
   2. Reduce reliance on external support by enabling self-service troubleshooting.
5. Minimal Disruption to Workflow
   1. Keep your focus on tasks while accessing help without leaving the Odoo interface.
   2. No need to toggle between windows or log into separate systems.

Why the STAR Side Panel Matters?

1. Eliminating Delays: Get answers and support instantly, avoiding downtime.
2. Enhancing Independence: Empower teams to resolve issues without depending heavily on external support.
3. Improving Productivity: Seamlessly troubleshoot problems without interrupting workflows.
4. Streamlining Communication: Simplify ticket creation and updates directly within Odoo.

Imagine your team encounters a data entry error during a sales order process. Instead of submitting a support ticket and waiting for assistance, they:

1. Open the STAR Side Panel.
2. Search for related resources or query Ask Dale for a quick fix.
3. Resolve the issue without leaving their current screen.

If the issue requires deeper investigation, they submit a ticket directly from the Side Panel and track its progress—all without losing momentum.

Purpose of the STAR Panel

The STAR Panel is designed to simplify and enhance the management of Odoo implementations by offering a centralized system for support, training, and resources. Its primary purpose is to:

1. Streamline Access to Help: It integrates directly into the Odoo workspace, enabling users to quickly find solutions, guidance, and tools without leaving their workflow.
2. Reduce Costs: By providing unlimited support and access to Silverdale’s resources under a fixed subscription fee, it eliminates the need for unpredictable hourly billing.
3. Enhance Productivity: Offers tools and training that empower teams to optimize Odoo functionalities and address issues independently.

Benefits of the STAR Panel

1. Comprehensive Support: Users receive unlimited, real-time assistance from business process specialists, ensuring that any challenges in Odoo are resolved efficiently.
2. Access to Premium Apps: Subscribers gain annual updates to Silverdale’s Odoo apps, which are tailored to enhance system functionalities and stay aligned with the latest Odoo versions.
3. Tailored Training Resources: Includes training sessions, articles, and guides specifically curated for a business's unique needs, helping teams learn and grow with Odoo.
4. Predictable Costs: A fixed monthly fee covers all services, making budgeting easier and avoiding unexpected support expenses.
5. Improved Workflow: By embedding the STAR Side Panel into the Odoo interface, it ensures that help is always a click away, reducing workflow interruptions.

The STAR Panel is particularly valuable for businesses seeking to maximize their Odoo system’s capabilities while minimizing administrative and financial overhead.

Designed to Elevate Your Support Experience

The STAR Side Panel is part of our commitment to delivering unlimited support that’s efficient, accessible, and built for your long-term success. By integrating support tools directly into your Odoo environment, we’re helping STAR clients maximize productivity and resolve issues faster, all while keeping operations running smoothly.

With the STAR Side Panel, we’re making support as effortless as possible, because we believe your time should be spent growing your business, not searching for help.

Watch our Founder and CEO, Nick Foy highlight the significance of STAR Panel. 

Ready to experience seamless support right within your Odoo workspace? Contact us today to learn more about how the STAR Side Panel can elevate your support experience and keep your operations running smoothly.