Show Equipment Details on Portal (F1974)

Providing customers with transparent and easy access to their equipment details can significantly enhance customer service and satisfaction. The **Show Equipment Details on Portal** feature allows businesses to display equipment-related information directly on the customer portal, giving customers the ability to view their equipment details, such as model, serial number, warranty status, and maintenance history. This feature improves the customer experience by ensuring that all relevant equipment information is readily available, reducing the need for manual requests and improving service efficiency.

By enabling customers to view their equipment details through the portal, businesses can streamline communication, improve transparency, and enhance the overall customer experience.

Functionality at a glance:

• Displays equipment details such as model, serial number, warranty status, and maintenance history on the customer portal.
• Provides customers with easy access to their equipment information, improving transparency and service.
• Reduces the need for manual requests for equipment details, improving service efficiency.
• Enhances customer satisfaction by providing quick and easy access to important equipment data.
• Fully integrates with Odoo’s customer portal and equipment management systems, ensuring seamless access to equipment information.

This feature is especially valuable for businesses that manage customer-owned equipment or provide long-term service and maintenance, such as equipment rentals, machinery servicing, or IT hardware management.

Example Use Case:

An IT services company can use the **Show Equipment Details on Portal** feature to provide its clients with easy access to their hardware details. Clients can log into the portal and view important information such as the model, serial numbers, and warranty expiration of their devices. They can also access the maintenance history, allowing them to stay informed about past services and upcoming maintenance schedules. This reduces the need for customer service inquiries and improves transparency between the service provider and the customer.

In summary, the **Show Equipment Details on Portal** feature enhances customer experience by providing transparent access to equipment information, improving service efficiency and reducing the need for manual requests.