Repair Order Repaired Date

The SME Repair Order Status feature enhances the repair management process in Odoo by introducing a tracking mechanism for status changes. This feature specifically focuses on capturing the date when a repair order transitions from the "Under Repair" status to the "Repaired" status.

Configuration:

1. Navigate to Settings → Silverdale Extensions → Silverdale Repairs Extension.
2. Activate the SME: Repair Order Status Log option.

Functionality:

1. When a repair order's status changes from "Under Repair" to "Repaired," the system automatically records the transition date.
2. This logged data provides a clear history of status updates, enabling repair teams and managers to track repair timelines effectively.

Use Cases:

1. Performance Monitoring: Track how long it takes to repair items and identify potential delays in the repair process.
2. Customer Updates: Provide accurate and data-backed updates to customers regarding repair progress and completion timelines.
3. Compliance & Reporting: Ensure compliance with service-level agreements (SLAs) by having detailed records of repair status changes.

Key Benefits:

1. Improved Visibility: Gain insights into the repair lifecycle by tracking critical status transitions.
2. Enhanced Reporting: Generate accurate reports on repair times for operational analysis or customer communication.
3. Streamlined Management: Facilitate better management of repair workflows by monitoring repair progress in real time.