Portal Ticket ID Search

The Portal Ticket ID Search enhancement simplifies ticket management for portal users by introducing the ability to search for tickets directly using the Ticket ID. This feature streamlines navigation and improves the user experience by enabling quick access to specific tickets without browsing through extensive lists.

Key Features:

1. Search by Ticket ID: Users can now search for tickets on the portal using the exact Ticket ID.
2. Faster Ticket Retrieval: Instantly locate specific tickets without manually filtering through all records.
3. Enhanced User Experience: Improves usability and efficiency for customers and support teams.

1. How It Works:

2. Access the Portal:
   • Navigate to the Tickets section in the Odoo portal.
3. Use the Search Bar:
   • Enter the Ticket ID in the search field.
4. View the Results:
   • The system will display the ticket matching the entered Ticket ID for quick access to details and updates.

Benefits:

1. Improved Efficiency: Reduces time spent searching for specific tickets.
2. Enhanced User Satisfaction: Provides a smoother portal experience, making it easier for users to track and manage their tickets.
3. Streamlined Support: Allows both users and support teams to locate tickets faster, leading to quicker issue resolution.

Conclusion:

The Portal Ticket ID Search feature significantly enhances ticket management by enabling users to find tickets quickly and efficiently. This improves overall user satisfaction and streamlines support workflows.