In Odoo’s standard website checkout flow, logged-in users who have previously completed a purchase are often skipped past the Address step, going directly to the final confirmation screen. While this behavior is meant to speed up the process, it can cause serious issues if the customer has moved or changed shipping details but forgets to update them.
The Don't Skip the Shipping Address on Website feature improves this flow by always forcing a stop at the Address tab, even if the user has a saved address — to ensure that the delivery address is accurate and up to date before order confirmation.
Key Features & Benefits:
Always Show the Address Tab in Checkout
- Ensures that all users, including those with saved addresses, are directed to the Address step first during checkout.
- Prevents auto-skipping directly to the "Extra Info" or confirmation page.
Avoids Shipping Errors
- Gives users the chance to review and update their shipping address before placing an order.
- Helps eliminate incorrect or outdated delivery addresses on submitted orders.
Works for All Portal Users
- Applies universally to all logged-in customers regardless of purchase history.
- Maintains a consistent checkout flow for both new and returning users.
Seamless Integration with Website Checkout
- Integrates directly with the existing website cart and checkout logic in Odoo 16.
- No additional buttons or settings needed; the feature works automatically once deployed.
Example Use Case:
A customer placed an order last month while living at Address A. They log in again today to reorder but have since moved to Address B.
Before this feature:
The system auto-fills Address A and skips the address confirmation step. The user proceeds without realizing the shipping address is outdated.
After this feature is enabled:
The user is always directed to the Address page, where they see Address A pre-filled and can update it to Address B before continuing to checkout. This avoids costly mis-deliveries.
Summary:
The Don't Skip the Shipping Address on Website feature improves accuracy and customer satisfaction by ensuring every shopper confirms their delivery address before finalizing a purchase.
It helps businesses reduce shipping errors, prevent unnecessary returns, and enhance the overall reliability of the eCommerce experience in Odoo 16.
A must-have for businesses with recurring customers or frequent address changes.
Don't Skip The Shipping Address On Website