Domain-Based Free Delivery

Offering free delivery can significantly boost customer loyalty and order conversion rates, especially when targeted under specific conditions. The Domain-Based Free Delivery SME feature introduces a configurable rule-based system that enables businesses to grant free shipping when certain packaging criteria are met.

Administrators can define domain conditions that trigger free shipping based on:

1. Total weight of the packages
2. Total volume
3. Total number of packages or items

These conditions are evaluated automatically during the sales order process. If the order meets the configured domain, the delivery method is updated to reflect Free Delivery, ensuring a seamless experience for both sales representatives and customers.

This feature is especially useful for promotional campaigns (e.g., “Free shipping on orders above 25kg”) or for incentivizing bulk purchases.

Example Use Case

A company runs a promotion offering free delivery on orders where the total package weight exceeds 30kg.

1. A customer places an order for multiple items.
2. The system evaluates the total weight of the packages upon sales order confirmation.
3. If the total weight exceeds 30kg, the free delivery flag is automatically triggered.
4. The selected shipping method reflects Free Shipping, and no delivery cost is added to the sales order or invoice.

Key Benefits

1. Automated Promotions
   No manual intervention needed to apply free shipping based on predefined criteria.
2. Flexible Rule Setup
   Allows complex delivery conditions based on real-world logistics parameters like weight and volume.
3. Customer Incentives
   Boosts sales by encouraging larger orders to qualify for free shipping.
4. Improved Accuracy
   Ensures shipping costs are waived only when conditions are truly met.
5. Seamless Integration
   Works with existing Odoo delivery methods and shipping rules.

Conclusion

The Domain-Based Free Delivery feature provides a powerful, flexible mechanism to automate shipping promotions tied to package attributes. It enhances the sales workflow by delivering cost transparency and incentivizing larger purchases — all while maintaining operational efficiency.