In a recent podcast, Nick Foy, CEO of Silverdale, shed light on the high failure rates in ERP implementations—a staggering 75% fail. Despite the challenges, Nick emphasized that ERP systems, when implemented correctly, have the power to streamline operations, reduce costs, and improve visibility. The key lies in the approach, and that’s exactly where Silverdale stands apart.
A Holistic Approach To ERP Implementation
Nick highlighted Silverdale’s hands-on, people-focused methodology, explaining how being on-site and fully immersed in client operations leads to better results. Instead of relying solely on virtual assessments, Silverdale focuses on physically replicating business processes to ensure every detail is accounted for.
At the heart of this approach is the Silverdale Implementation Method (SIM)—a structured framework built around Discovery, Design, and Delivery. From replicating real business scenarios to empowering super users through training, SIM ensures businesses gain long-term control and stability without relying heavily on external consultants.
Breaking Free From Hourly Billing
Nick also addressed one of the biggest pain points in ERP implementation—hourly billing. Calling it “at odds with client success”, Silverdale eliminates this outdated model in favor of fixed-price projects. This approach aligns incentives, ensures transparency, and keeps projects on time and budget without hidden costs.
Leveraging AI For Smarter Implementation
Silverdale isn’t just about processes—it’s about innovation. Nick introduced Dale, Silverdale’s AI-powered assistant, designed to enhance decision-making and efficiency. From reviewing meeting notes and providing insights to generating FAQs and test scripts, Dale supports teams without replacing the human element.
Key Takeaways From The Podcast
- Approach Matters – A hands-on, process-driven approach leads to higher ERP success rates.
- Customization is a Trap – Focus customizations on what makes your business unique and standardize everything else.
- AI Enhances Efficiency – Tools like Dale supplement human expertise, improving speed and accuracy.
- Fixed Pricing Over Hourly Billing – Transparent pricing aligns incentives and avoids cost overruns.
- Focus on Process, Not Tools – Success depends on aligning workflows with best practices, not forcing the system to fit outdated methods.
Ready to Listen?
If you’re considering an ERP implementation and want to avoid the pitfalls that lead to failure, this episode is a must-listen. Listen to the full podcast here on Spotifyor Apple Music and discover how Silverdale is transforming ERP with process-driven strategies, AI integration, and transparent pricing models.
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